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Enterprise software is central to day-to-day business functions and mission-critical operations in many organizations. The following are some examples of how organizations use enterprise software solutions:
Organizations use enterprise software to scale operations and direct resources to functions that need them. They can scale up or down as necessary, keeping costs and resources under control, and budgets in check. For example, you can use Amazon Chime SDK to add scalable communications capabilities like video, voice, and text to your existing enterprise applications.
Technologies and tools such as process automation, project management software, artificial intelligence (AI), data analytics, and machine learning (ML) make collaboration between teams easier and deliver actionable insights. Teams can communicate with each other wherever they are. This helps employees complete their day-to-day tasks more efficiently.
Enterprise software solutions such as customer relationship management, marketing automation, and contact center software have made it possible for organizations to develop a detailed understanding of their clients and their needs. By bringing together and centralizing customer data, enterprises can deliver a personalized service experience that meets customer demands.
There are several different types and brands of enterprise software available. The software can be grouped into several broad categories. We give some examples below.
Enterprise resource planning (ERP) software helps organizations to manage their various business processes, including sales, HR, supply chain, project management, and payroll from within a single centralized system. Organizations use ERP software to:
Enterprises use customer relationship management (CRM) and contact center software to:
With information about existing and potential clients in one place, businesses can personalize their communications and build deeper relationships. They can also bring together data from different departments to build out their sales pipelines and make financial forecasts.
Business intelligence is enterprise application software that brings together data held in multiple sources—the cloud, on-premises data centers, and spreadsheets—for analysis and reporting. Everyone within an organization gets a consistent view of the data through interactive dashboards. Business intelligence software also highlights patterns and trends so that teams can:
Today's supply chains are highly complex global networks of manufacturers, suppliers, logistics, and retailers that work together to deliver goods and services. Every organization requires efficient digital infrastructure to co-ordinate and manage supply chain tasks such as:
Effective supply chain management tools, such as Amazon Managed Blockchain and Amazon Forecast, give organizations complete visibility over their supply chains to improve forecasting, reduce inventory costs, and improve capacity utilization.
Enterprise application software for human resource (HR) management is typically made up of tools to oversee and control HR functions like:
By bringing together all of the functions that a modern enterprise HR department has to oversee, organizations can work more efficiently and deliver greater value to the enterprise.
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